FAQ

FREQUENTLY ASKED QUESTIONS:

Q: If I order today, when will my order ship?

A: Depending on the order volume and with holidays and promotional offers excluded, when you place your order before 2 PM central time, it will most likely ship the same day or within the next business day. Serialized items are the exception to this rule. A priority of inerrant operation is in place to ensure the correct items and serial numbers are disposed of and shipped. These orders typically ship within 48 hours of being placed.

Q: What does “in process” mean on my order?

A: You may see several status reports when referring to a recent order with DSG - In Process, Shipping, Complete, or Shipped. These are helpful customer insight tools that you may use to track the progress of your order through DSG. If your order shows “in-process” overnight or for more than 24 hours, it’s usually an indication you’ve ordered something that was on back-order. When we ship the item, the order status will update to say, “Fulfilled.”

Q: What is the ETA on my item?

A: ETAs are usually not provided by Manufacturers. This is why we do not list any ETAs on our offerings. DSG Brand items are the exception. Our production schedule may be quoted in the form of a range when speaking about DSG Belts and DSG Holsters. (Example: 2-4 weeks.)

Q: How do I know if my order has shipped?

A: Tracking information is provided at the time of shipment. You will be emailed tracking information once your order has been packed. Please note: The tracking number for your order is the bottom line of the invoice email that we send when your order ships.

Q: Can you explain your warranty?

A: Products offered sold under the DSG Brand have a limited lifetime warranty. If it breaks, we’ll fix it or replace it. Normal wear and tear issues are excluded from our warranty offerings. Products not sold under the DSG Brand have no warranty or replacement value at DSG Holsters. Please contact the manufacturer of the product to determine their warranty standard.

Q. Do I pay additional shipping on backorders?

A. If DSG splits your order in two, you will not have to pay the shipping on your backorder. If you place an item on backorder with no others, yes, regular shipping charges will apply.

Q. Do you charge a fee to use credit cards?

A. No credit card fees are charged online or over the phone. You may also pay with a Money Order.

Q: How much is shipping?

A: Shipping is determined by the weight and size of each item or combination of items. The shipping zip code determines the zone and thus increases the price. The farther your shipping address is away from DSG’s HQ, the higher the price you will pay to have it shipped. DSG’s HQ is located in Cleburne, TX. All shipments originate from our HQ. DSG charges actual shipping on each order.

Q: Do you have any free shipping codes?

A: You may also receive promotional offers within sales fliers and emails. Keep up with DSG on Facebook, Twitter, Instagram, and AR15.com for the most up to date discounts and offers.

Q: When will my RMA be processed?

A: Returns are processed the day after they are received. Please allow 24-48 hours.

Q: My bank statement shows that I was double-charged for my order, or it shows a charge for my order total and a separate charge for a lesser amount. Why is this?

A: Your order contained one or more back-ordered items. When you place an order with DSG, there is an authorization made for the total amount of the order. If back-ordered items are present, we will void the initial authorization and re-charge the card for the total of the remaining in-stock items. DSG does not charge you for back-ordered items until they are in-stock and ready to ship. If you are seeing more than one charge or authorization on your card, it is because your bank, credit card, or financial institution has not released the funds from the initial transaction yet. Please consider calling your card issuer to find out how long their holding period is.

TERMS OF SERVICE:

DSG Inc/DSG Holsters reserves the right to refuse service to anyone, for any reason we deem necessary.

If we believe in order to be fraudulent, we will attempt to contact you and verify that it is not.
If we are unable to do so, the order will be voided.